NeedITConsulting LLC

I started out as someone who solved problems with their hands — diagnosing cars, figuring out why things weren't working, fixing them. That instinct carried me into IT. While earning my Bachelor of Science in Cyber Security at Colorado Technical University, I worked in the college's own IT department for two years — handling everything from a projector that wouldn't cooperate mid-lecture to laptops that needed to be completely wiped, reimaged, and rebuilt from scratch. Real problems, real users, real pressure. That's when I learned IT is problem solving — approaching it from every angle, until the resolution is found.

When I graduated in 2017, I landed my first VoIP job at a local provider. I'll be straight with you: I Googled “what is VoIP” before the interview. I got the job anyway — and spent the first six months not just learning the field, but building the training program from the ground up. I was creating the SOPs and video content that would teach every future employee, while simultaneously figuring it all out myself. That experience burned the fundamentals in deep.

I stayed with that company until 2025 — eight years. I went from tier 1 help desk to overseeing all client accounts as a manager. Along the way I worked through every layer of VoIP infrastructure: SIP trunking, SBCs, call quality diagnostics, WireShark packet analysis, IPSec VPNs, Mitel and ShoreTel systems. Every escalation that came across my desk made me better.

I also hold a CompTIA Security+ — because in this field, knowing how systems work and knowing how they fail are the same conversation. NeedIT was built on everything those eight years taught me, built specifically for the small businesses I watched get underserved the entire time.

I started NeedIT Consulting because I kept seeing the same thing: small and mid-size businesses stuck with phone systems that half-worked, IT problems that nobody would take ownership of, and vendor relationships that only went one direction. The big providers didn't have time for a 10-person office. The local generalist didn't have the depth to solve the hard problems.

NeedIT fills that gap. Based in Fredericksburg, VA and serving businesses across the country, I bring SME-level technical knowledge to businesses that don't have an enterprise IT budget. Whether you need a VoIP system built from scratch, an existing phone system that actually starts working right, or an IT partner who handles the day-to-day so you can run your business — that's what I do.

You work with me directly. Not a helpdesk. Not a rotating cast of technicians who have to re-learn your setup every time. One consultant who knows your environment, tracks your vendors, and gives you a straight answer.

When something goes wrong with your phone system, most IT generalists start with a Google search. I start with the packet capture. I've spent years reading SIP traces, identifying the exact point of failure in a call flow, and knowing when the problem is yours versus your carrier's — and being able to prove it to both sides.

That diagnostic mindset applies to everything NeedIT does. Before I recommend a product, I understand the use case. Before I configure a system, I audit the network. Before I close a ticket, I verify the fix held. This isn't a help desk — it's a consulting practice built on the idea that understanding the problem completely is 80% of solving it.

If you've been told “it's your internet” one too many times without anyone proving it, or you've had a VoIP system installed that never quite worked right, or you just want someone who will pick up the phone and actually know what they're talking about — that's what NeedIT is here for.